Privacy Policy

Link and Motivation Inc. and its group companies (collectively referred to as "we, " "our company, "" or "Link and Motivation Group") are committed to protecting and respecting the privacy of our customers, employees, external partners, and job applicants (collectively referred to as "customers"). We comply with applicable laws, including but not limited to the Singapore Personal Data Protection Act (No.26 of 2012), the Vietnam’s Decree No. 13/2023/ND-CP on Personal Data Protection , the Thailand’s Personal Data Protection Act B.E.2562, the Philippines Data Privacy Act (Republic Act No. 10173) and the EU General Data Protection Regulation (Regulation 2016/679), to ensure the protection of personal data.
This Privacy Policy (hereinafter referred to as "this Policy") explains how we collect and handle personal data when customers access our websites, contact us, or use our services. We encourage you to read this Policy carefully to understand how we process your personal data. This Policy applies to the handling of personal data of customers residing outside of Japan, including but not limited to the Association of South East Asian Nations (ASEAN) and the European Economic Area (EEA). For customers residing in Japan, a separate “Privacy Policy for Japan" applies, which can be referenced here.

In this Privacy Policy, "personal data" refers to information about an identified or identifiable natural person, either directly or indirectly. The personal data we collect includes the following:

2.1 Personal Data Provided Directly by You

This includes your name, postal code, phone number, email address, and other contact details; company name, department, job title, and other employment-related information; responses to surveys conducted as part of our services; information regarding inquiries, such as feedback, requests, or opinions; recruitment-related information when you apply for a position with us; and any other information you choose to provide.

2.2 Personal Data Collected Automatically

We may automatically collect technical information, such as your IP address, browser type, and version, through the use of cookies, web beacons, or similar technologies on our websites or services, as well as information regarding your use of our websites or services.

2.3 Personal Data Obtained Indirectly from Third Parties

We may obtain personal data, such as your name, postal code, phone number, email address, and other contact details, as well as information related to your organization, including your company name, department, and job title, from organizations you are affiliated with or from publicly available sources. We do not make decisions that produce legal or similarly significant effects on you based solely on automated processing.

We collect and process personal data based on our legitimate interests, your consent, or legal obligations, to achieve the purposes listed below. These include providing products and services that better meet customer needs and preferences, preventing misuse of our services, and supporting the operation of our business.

For more details regarding our legitimate interests, please contact us using the information provided in "13. Contact Information."

1. ■ Managing various procedures related to the use of our services.
2. ■ Providing information about our services.
3. ■ Developing, offering, and improving our services (including troubleshooting, data analysis, testing, research, statistical analysis, and surveys).
4. ■ Responding to inquiries and communicating with customers.
5. ■ Managing, organizing, and conducting events, conferences, seminars, and surveys, whether hosted by us or co-hosted with partners.
6. ■ Conducting sales activities and managing business partners.
7. ■ Handling recruitment processes, including identity verification of applicants, reviewing application history, providing necessary information for onboarding, and managing employment-related activities.
8. ■ Assigning tasks to contractors and managing contracts.
9. ■ Managing employment and human resources within our organization.
10. ■ Addressing violations of the terms of use or other applicable policies related to our services.
11. ■ Notifying users about changes to terms and conditions or other important updates regarding our services.
12. ■ Processing necessary to comply with our legal obligations.

4.1 Group Companies

Please refer here for more information about our group companies.

4.2 Service Providers

We engage service providers for purposes such as IT services, data analysis, event management, customer support, payment services, and recruitment support.

We may disclose your personal data to these providers within the scope of our purposes of use.

4.3 Partner Companies

We may co-host webinars and events with partner companies. If you participate in such events, we may share your personal data with our partners for purposes including event notifications, management, administration, and conducting surveys related to the event.

4.4 Advertising Partners

When you access our website, we may allow third parties to use cookies or other trackers to display relevant advertisements on third-party websites. For more information about the types of cookies we use, please refer to our Cookie Policy.

4.5 Other Disclosures

We may disclose personal data to public authorities to comply with applicable laws, regulations, court rulings, or administrative orders and recommendations.

To achieve the purposes described above, we may transfer your personal data to third countries outside your country of residence, hereinafter referred to as "cross-border transfers." When transferring your personal data to third countries, we comply with applicable laws by implementing necessary data protection measures, such as adequacy decisions or executing standard contractual clauses as prescribed by supervisory authorities.

If you wish to obtain a copy of these standard contractual clauses or require further information, please contact us by sending a written request to the address listed in "13. Contact Information" or by emailing us at the specified email address.

We retain your personal data for as long as necessary to achieve the purposes outlined in this Privacy Policy.

When determining the retention period for personal data, we consider the following criteria:

1. ■ Whether we maintain an ongoing relationship with you.
2. ■ Whether we are legally obligated to retain the personal data.
3. ■ Whether it is necessary to fulfill contractual obligations with you.

You may have the following rights regarding your personal data, subject to applicable laws. To exercise these rights, please contact us using the information provided in "13. Contact Information."

7.1 Right to Access

You have the right to request a copy of the personal data we hold about you.

7.2 Right to Rectification

You have the right to request the correction of inaccurate personal data we hold about you. You also have the right to request the completion of incomplete personal data.

7.3 Right to Erasure

You have the right to request the deletion of your personal data under certain conditions.

7.4 Right to Restrict Processing

You have the right to request restrictions on the processing of your personal data under certain conditions.

7.5 Right to Data Portability

You have the right to request that the personal data we have collected be transferred to another organization or directly to you, under certain conditions.

Subject to applicable laws, you have the right to object at any time to the processing of your personal data when it is based on legitimate interests. This includes processing involving profiling (the analysis or prediction of your behavior based on your information).

If your personal data is processed for direct marketing purposes, you may have an absolute right under applicable laws to object to such processing, including profiling carried out for direct marketing purposes.

To exercise these rights, please contact us using the information provided in "13. Contact Information."

If we process your personal data based on your consent, you have the right to withdraw that consent at any time. The withdrawal of consent will not affect the lawfulness of any processing carried out based on your consent before its withdrawal.

To exercise this right, please contact us using the information provided in "13. Contact Information."

You may have the right to lodge a complaint with a supervisory authority under applicable laws.

You are not obligated to provide us with your personal data. However, if you choose not to provide certain personal data, we may be unable to offer you our services.

We regularly review this Privacy Policy and post updates on this webpage. This Privacy Policy was last updated on January 1st, 2025.

For inquiries regarding personal data, please contact us at:

Customer Help Desk
At Group Design Office
Link and Motivation Inc.
E-mail：contact@lmg-global.com