Privacy Policy

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Privacy Policy

Link and Motivation Inc. (“the Company”) provides support for corporate and individual growth using its core technology, “Motivation Engineering,” which refers to a technology developed independently by the Company based on the academic backgrounds of psychology, behavioral economics, social systems theory, etc., and to a methodology for promoting individual motivation and organizational transformation.
The Company and its Group companies operate in three business divisions: the “Organizational Development Division,” the “Individual Development Division” and the “Matching Division.” The “Organizational Development Division” provides services to corporate clients to support strengthening their “engagement” with their stakeholders (employees, prospective employees, customers and shareholders) using “Motivation Engineering.” The “Individual Development Division” helps individual customers build careers autonomously and independently by applying “Motivation Engineering” to career schools and cram schools, etc. The “Matching Division” provides solutions in the form of staffing and dispatching to corporations and public educational institutions seeking to recruit personnel necessary for organizational growth.
Secure management of information resources, including personal information, is a key issue for the Company when providing these services. To ensure that the Company unfailingly manages information securely, our officers and employees strive to handle personal information appropriately pursuant to the following personal information protection policy.

  1. The Company complies with Japanese laws, government guidelines and other rules concerning the handling of personal information when handling personal information used in all of our business activities (including retained personal data) and when handling personal information pertaining to our employees and other individuals. In addition, the Company has established a management system to protect personal information that complies with the “Personal information protection management systems - Requirements” of the Japanese Industrial Standards (JIS Q15001).
  2. When acquiring and using personal information, the Company specifies the purpose of use and handles the information appropriately within the scope required to achieve the specified purpose. The Company does not handle personal information for a purpose that exceeds the scope required to achieve the specified purpose of use (use other than for intended purposes). The Company also adopts appropriate management measures to prevent use other than for intended purposes.
  3. The Company acquires personal information using lawful and fair methods.
  4. The Company does not provide any personal information it has acquired to a third party unless it has obtained the consent of the individual concerned or is legally obligated to do so, etc.
  5. The Company ensures that the individual that provided the information is appropriately involved whenever personal information is obtained, used or provided. Furthermore, the Company promptly investigates the relevant facts, etc. and responds appropriately in good faith within a reasonable period of time when complaints or requests for consultation are received regarding the handling of personal information.
  6. The Company takes organizational, personnel-related, physical and technological measures to securely manage personal information and works diligently to prevent and counteract any leakage, loss, or damage to said information.
  7. The Company has established a management system to protect personal information and periodically revises and improves this system to ensure that it continues to operate effectively.

Enacted: April 1, 2004
Final revision: July 8, 2019
Ozasa Yoshihisa, Chairman and Representative Director
Link and Motivation Inc.

Handling of Personal Information

1. Personal Information

“Personal information” refers to information relating to a living individual, containing a name, date of birth, or other description, etc. by which a specific individual can be identified (including information that can be readily collated with other information and thereby used to identify a specific individual).

2. Intended Purposes of Use of Personal Information

The Company uses personal information within the scope required to complete the tasks and achieve the intended purposes listed below.

1. Personal information acquired in connection with the entrustment of various business activities related to organizational and personnel consulting, hiring, staffing, dispatching, training and educational support, etc.
  • To carry out the entrusted business activities
2. Personal information on customers who use services provided by the Company
  • To perform various service-related procedures
  • To provide services
  • To provide service-related guidance
  • To develop and improve services
  • To respond to customer inquiries and to contact customers
3. Personal information related to participants in events, conferences and seminars
  • To provide guidance, operate and manage events, conferences and seminars
  • To provide said personal information to sponsors and co-organizers of events, conferences and seminars
  • To provide guidance related to services provided by the Company
4. Personal information related to business partners’ officers and employees
  • To carry out business activities and business partner management
5. Personal information on shareholders and investors
  • To carry out shareholder management under the law
  • To provide guidance on various IR activities
6. Personal information handled in staffing and dispatching business activities
  • To carry out employment placement and dispatching business activities
7. Personal information on employment applicants
  • To contact employment applicants regarding their selection and employment application results
8. Personal information on individuals to whom the Company consigns business activities
  • To formulate business activity requests
  • To carry out contract management
9. Personal information related to employees and retirees
  • To carry out employment and personnel management

3. Joint Utilization of Personal Information

In order to enable the Link and Motivation Group (the “Group”) to offer comprehensive services, the Company may jointly utilize personal information (excluding My Numbers) as follows.

(1) Items of personal information to be jointly utilized

(Personal information on business partners and other individuals who do not work for the Company)
  • Name (including place of employment, department, position title, etc. that identify a specific individual), address, phone number, fax number, email address, etc.
  • Matters concerning inquiries
  • Matters concerning the provision of services (in addition to account information required to use the services and information on activity history, such as browsing, searching, location information, etc.)
(Personal information on employees and other individuals affiliated with the Company)
  • Name and other information on employment and evaluation management

(2) Scope of joint utilizers

Group companies (click here for the most recent list of Group companies)

(3) Purpose of joint utilization

Information may be jointly utilized only when necessary within the scope described in “2. Intended Purposes of Use of Personal Information.”

(4) Protection Officer for jointly utilized personal information

Link and Motivation Inc.

(5) Acquisition method

Personal information acquired through the use of services provided by the Company shall, in principle, be shared via an internet-based system equipped with encryption, etc.

4. Procedures for Disclosure, Amendment, Etc.

The Company accepts requests from individuals to disclose retained personal data, inform individuals of the retained personal data’s intended purpose of use, amend incorrect retained personal data, discontinue use of retained personal data and discontinue providing retained personal information to third parties (“Disclosure, etc.”).

(1) Contact information for requests for Disclosure, etc.

  1. 1. Help desk for complaints and consultations
  2. 2. Requests by mail should be sent to the following address together with the necessary documentation:
    Customer Help Desk
    Group Design Office
    Link and Motivation Inc.
    Ginza Six 12F,
    6-10-1 Ginza, Chuo-ku,
    Tokyo 104-0061,

(2) Items to be submitted

  1. 1. Notification of intended purposes of use of personal information / disclosure request form
  2. 2. Request for amendment, etc. of personal information
  3. 3. Request for suspension of use of personal information
  4. 4. Identification verification documents (driver’s license, passport, etc.)
  5. 5. A legal representative must submit a document confirming his/her legal authority in addition to a document described in item 4 above.
    A privately appointed agent must submit a power of attorney in a format designated by the Company and a seal registration certificate in addition to a document described in item 4 above.
  1. Note: Please redact permanent legal domicile, etc. and other personal information requiring special care from documents prior to submission. Information that has not been redacted from documents when received by the Company will be redacted by the Company. The Company will treat said information as though it was not received.

(3)Handling fees

The Company charges a fee of 500 yen per request for Disclosure, etc., based on the Act on the Protection of Personal Information. Please enclose a 500 yen postal money order purchased at your own cost with the required documents relevant to the request. (Please also note that the amount of the fee may be changed without notice.)

  1. Note: We will contact you if the payment is incomplete or the payment is not enclosed and request for Disclosure, etc. will not be processed if payment is not made in full within the prescribed period.

Please contact the Customer Help Desk as provided in “5. Consultations and Complaints Regarding the Handling of Personal Information” regarding specific procedures related to requests for Disclosure, etc.

5. Inquiries, Consultations and Complaints Regarding the Personal Information Protection Policy

Please contact the Customer Help Desk as provided below for inquiries, consultations and complaints regarding the Company’s personal information protection policy.

Contact Us

Customer Help Desk
At Group Design Office
Link and Motivation Inc.

Ginza Six 12F,
6-10-1 Ginza, Chuo-ku,
Tokyo 104-0061,

Inquiries, Consultations and Complaints
Regarding the Personal Information
Protection Policy

The Company is a target business operator for accredited services of the following accredited personal information protection organization accredited under the law.

The following organization accepts complaints and requests for consultation regarding the Company’s handling of personal information.

(Name of authorized personal information protection organization and contact details for resolving complaints)
Personal Information Protection Consultation Desk
PrivacyMark Promotion Center
JIPDEC (Japan Information Processing and Development Center)
Toll-free (within Japan only): 0120-700-779
International calls: +81-3-5860-7565

  1. Note: “Retained personal data” refers to personal data over which the Company has the authority to disclose, to correct, add or delete the content, to discontinue its utilization, to erase, and to discontinue its provisions to third parties and which is neither personal data specified under the Cabinet Order to Enforce the Act on the Protection of Personal Information as harming public or other interests if its presence or absence is known nor personal data scheduled to be erased within six months.

6. Handling of Access Logs

For the purpose of improving its services, the Company may use Google Analytics, a service provided by Google Inc., to analyze the Company’s corporate website and other websites it operates and cloud services provided by the Company. When the Company uses Google Analytics, Google Inc. collects, records and analyzes visitors’ website and cloud system usage history based on “cookies” issued by the Company. The Company receives the analysis results from Google, Inc. and uses them to track customers’ usage of the Company’s websites and cloud system. Customer information collected, recorded and analyzed by Google Analytics does not contain any personal information capable of identifying a specific individual and shall be managed by Google, Inc. based on Google’s privacy policy.

Please visit the Google Analytics website to view the Google Analytics Terms of Service and visit Google, Inc.’s website to view Google’s Privacy Policy.

Google Analytics Terms of Service:

Google, Inc. Privacy Policy:

Note that “cookies” (information transmitted from a server to a user’s browser that is stored on the user’s computer and used by the server to identify the user) are limited to content used to improve usability and services and do not include personal information.